Privacy Policy

1. Information We Collect

Information you provide

When you contact us through our live chat, email, phone, or any inquiry, we may collect the information you choose to share, such as your name, email address, phone number, event details, and the contents of your messages.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect certain technical data, including your IP address, browser type, device information, pages viewed, referring URLs, and general usage data, through cookies and similar technologies.

2. How We Use Your Information

• To respond to your inquiries and communicate with you about events and services;
• To provide, operate, and improve the Site and our offerings;
• To schedule tours, prepare quotes, and manage event bookings;
• To send information you request or, where permitted, occasional updates about our venue;
• To maintain security, prevent fraud, and comply with legal obligations.

3. Chat Widget & Third-Party Services

Our Site uses a live chat widget provided by LeadConnector / HighLevel to facilitate communication and manage inquiries. When you use the chat, information you submit (such as your name, contact details, and messages) is processed and stored by that provider on our behalf. We may also use analytics and hosting providers. These providers process data according to their own privacy policies, and we encourage you to review them.

4. SMS & Text Messaging Consent

If you provide your mobile phone number through our live chat or otherwise request that we contact you, you consent to receive text (SMS) messages from The Kult LA, a registered DBA of Cult Social Purpose Corporation, relating to your inquiry, event, scheduling, or booking. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for assistance.

Your consent to receive text messages is not a condition of any purchase. Mobile opt-in information and consent are never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We share such information only with the messaging service providers that help us deliver communications on our behalf, and only as necessary to provide the service you requested.

5. Cookies & Tracking Technologies

The Site and our chat provider may use cookies and similar technologies to enable functionality, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings; disabling certain cookies may affect Site functionality, including the chat feature.

6. How We Share Information

We do not sell your personal information. We may share information:

• With service providers who perform functions on our behalf (e.g., chat, hosting, analytics), under confidentiality obligations;
• When required by law, regulation, legal process, or governmental request;
• To protect the rights, property, or safety of The Kult LA, our clients, or others;
• In connection with a merger, acquisition, financing, or sale of business assets.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to respond to your inquiries, to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Privacy Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, provides you with certain rights regarding your personal information, including the right to:

• Know what personal information we collect, use, and disclose;
• Request access to and deletion of your personal information;
• Correct inaccurate personal information;
• Opt out of the "sale" or "sharing" of personal information (note: we do not sell your information);
• Not be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us using the details below. We will verify and respond to your request as required by applicable law.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

11. Third-Party Links

The Site may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted to the Site with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: